Strategic focus
Profile
Bridges product, operations, and brand teams in bilingual environments.
- Leads service centers and digital towers with measurable customer impact.
- Obsessed with elegant rituals: journey orchestration, data storytelling, and change enablement.
Advisory
SYS.02Program governance
Change leadership
Board facilitation
Story-driven reporting
Design
SYS.02Service blueprinting
Journey orchestration
Design ops
Experiment frameworks
Delivery
SYS.02Data-informed KPI stacks
Vendor ecosystems
Agile & Prince2
Nearshore coordination