Portfolio

Service design & strategy

Nhat Nguyen

Digital operations & CX consultant

Crafting data-informed journeys for telecom, energy, and premium logistics leaders.

I partner with C-suites and delivery squads to connect bold visions to lovable services, from concept to scaled launch across Europe and Southeast Asia.

Paris • Ho Chi Minh CityOpen for international missions Q1 2026

Plan a call See experience

Impact snapshot

Programs delivered

Telecom, logistics, and energy platforms

Markets served

Europe • APAC • Middle East

97%

SLA uplift

Average service reliability after transformation

Signature missions

Crafting data-informed journeys for telecom, energy, and premium logistics leaders.

2023 – PresentSully Group • RTE

Service Center Operations Lead

Scaled a nationwide service center safeguarding the French grid: roadmap design, governance rituals, and CX scorecards.

Service designData storytellingStakeholder care

2021 – 2022Ossia Conseil • Bolloré Logistics

Program Manager Assistant

Enabled multimodal control towers with OKR cadences, vendor orchestration, and immersive executive reporting.

Logistics towerVendor governanceExecutive comms

2018 – 2020Ossia Conseil • Société Générale CIB

Business Analyst Consultant

Mapped investment-banking journeys, paired squads with front-office sponsors, and simplified digital channels for traders.

Process designRegulatory readinessAgile coaching

2015 – 2017

Master of Engineering · Innovation Tech & Networks

Telecom ParisTech, Paris

Dual focus on service innovation and numerical economics, graduated with honors.

2010 – 2014

B.S. Computer Science

University of Science, Ho Chi Minh City

Concentration in operating systems and machine learning with 3.81 GPA.

Expertise map

Advisory

• Program governance
• Change leadership
• Board facilitation
• Story-driven reporting

Design

• Service blueprinting
• Journey orchestration
• Design ops
• Experiment frameworks

Delivery

• Data-informed KPI stacks
• Vendor ecosystems
• Agile & Prince2
• Nearshore coordination

Technology & AI stack

Next.js 16, React 19 & TypeScript

Static generation, server components, and strict typing keep performance and maintainability high.

Design toolkit

Tailwind CSS v4, Plus Jakarta Sans, and bespoke gradients deliver the premium visual language.

AI copilots

ChatGPT and Codex accelerated ideation, layout exploration, and copy polishing throughout the build.

Built with love, curiosity, and AI copilots.

English

Full professional

French

Professional working

Vietnamese

Native

Story

How this portfolio was crafted

01 · Product discovery

Mapped my consulting story and tone, then used ChatGPT to riff on hero copy, structure, and multilingual voice before writing final drafts myself.

02 · Frontend experience

Next.js 16 + React 19 running in strict mode, styled with Tailwind v4, Plus Jakarta Sans, and custom gradients for the premium feel clients expect.

03 · Backstage plumbing

TypeScript shared models keep EN/FR/VI content synchronized, while reusable sections ensure every release scales cleanly.

04 · Hosting & ops

Built as a static bundle, baked into a multi-stage Docker image, and shipped to a private Ubuntu box; Docker Compose manages lifecycle.

05 · Copilots in practice

Codex handled repetitive refactors and linting tips; human oversight steered the architecture, visuals, and editorial direction.

From planning to Dockerized deploys, every layer is intentional.

Ready for the next transformation?

Share the context of your telecom, energy, or logistics initiative—I will outline a co-creation plan within 48 hours.

Start a conversation

[email protected]

Phone

+33 7 84 00 00 00

Portfolio

nhatnguyen.dev